Frequently Asked Questions
Everything you need to know about grooming, gear, and getting the perfect cut.
How long does shipping take for grooming products?
Standard shipping typically takes 3-7 business days. We offer expedited options at checkout if you need your pomades or beard oils sooner.
What is your return policy on hair care gear?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, hair tools like clippers and trimmers can only be returned if they are defective.
Can I use a gift card purchased in-shop for online orders?
Yes, Tommy Gun’s gift cards are versatile and can be used for both in-barbershop services and for purchasing products through our online store.
Are the products you sell the same ones used by your barbers?
Absolutely. We only stock professional-grade brands and the exact same high-quality products our barbers use daily to ensure you get that shop-fresh look at home.
Do you ship internationally?
Currently, we ship to addresses within Canada and the United States. We are working on expanding our reach to grooming enthusiasts worldwide soon.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your door.